Mandiri Rejeki Group sells and ships industrial equipment all over Indonesia. We helped them set up a branded QR template once, and every new product code gets generated with the same look automatically. Customers scan it when something needs attention, and the right service team gets notified — no phone tag, no lost tickets.
Challenge
Tracking thousands of industrial products across Indonesia with no standardized system. Service requests were being handled manually, which meant delays, lost tickets, and customers calling the wrong office.
Solution
Each product gets a branded QR code generated from a single template via the Build QR API. Customers scan the code to submit service requests, and those requests are routed to the right team automatically.
Result
Standardized product tracking nationwide. Faster service response times. Zero manual ticket routing.